Achieving a 5-Star Award in Customer Service

Session Type: Management Workshop


Room Number: 202A

Available Dates & Times


Many NECA companies many don’t buy into the importance of customer service. The result is a lack of customer loyalty and the loss of repeat and referral business. This course is the result of research with 50 customer focused companies from 10 different industries that understand what it really means to take care of their customers.


  • Flint, Richard - Photo

    Richard Flint

    Richard Flint, CSP is Chairman and CEO of Flint, Incorporated, a company specializing in the training and development of individuals, companies and associations. He has had the opportunity to address people in talks and seminars throughout the United States, Canada, Australia, New Zealand, Great Britain and Spain. As a Keynote speaker and seminar leader, he addresses more than 200,000 people each year.

    Richard has studied, researched, written and spoken for 30 years in his field of expertise – human behavior and development – through his programs in Leadership, Management, Customer Care, Sales, Ethics, Motivation, Organization, Personal Relationships and Human Behavior. He has made appearances on over 100 radio and TV shows, as well as host of his highly acclaimed internet radio show, Achieving A Positive Life. He has also written 13 books and produced more than 100+ audio and video learning programs, including being a finalist for The Top Self-Help book of 2005.

    Born in New Orleans and adopted at the age of 2 weeks old, Richard spent his young life struggling to win the affections of a mother who didn’t want him. At the tender age of 16, his father handed him a suitcase and sent him on his way. Looking deep within himself to summon the courage to move forward in his life, Richard realized that he had a choice; he could listen to the “negative tapes” his mother programmed into him or he could take his mother’s opinions as a challenge and prove her judgments of him wrong. And before he even had a driver’s license, he had made the conscious decision to create a course for his life that would push him to excel in everything he reached for.

    Prior to founding his company in 1987, Richard put his four degrees to good use as a Professor of Philosophy at Ohio University and Wayne State University, where he also served as the Baptist Campus Minister. Following that, Richard was the Director of Counseling at the First Baptist Church in both Tampa and West Palm Beach in Florida. These days he travels the world on his crusade to help others move past their Circle of Sameness and achieve a positive life.

    Richard speaks to corporate and public audiences on the subjects of Personal and Professional Development, including the executives and staff of many of America’s largest corporations. His humorous and poignant talks and seminars on Leadership, Sales, Self-Esteem, Goals, Strategy, Creativity and Success bring about immediate changes and long-term results. Not to mention that his 100% success rate with his Private Coaching clients speaks for itself and are a continual testimony to his desire to challenge people and show them the pathway to accomplishing the highest level of achievement for their life.